Privacy Policy

1. Introduction

SRAN FITNESS GYM (“we”, “us” and “our”) respects the privacy of people who visit https://sranfitnessgym.in, contact the gym, or enquire about membership and fitness services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when it is shared with service providers, and the choices you have. It applies to this website, our contact and membership enquiry forms, telephone and email communication, and WhatsApp communication with SRAN FITNESS GYM.

You can read this policy without creating an account, making a payment, or signing in.

2. Business Identity and Contact Details

Business name: SRAN FITNESS GYM. Enterprise name: SRAN FITNESS GYM. Udyam Registration Number: UDYAM-HR-04-0008024.

Registered business address: House No. 291, Arora Colony, Ward No. 13, Near Radha Krishan Ashram, Ratia, Fatehabad, Haryana – 125051, India.

Mobile and WhatsApp: +91 94167 97222. Primary email: Jagseer.sranboy.singh18@gmail.com. Business email: info@sranfitnessgym.in. Support email: support@sranfitnessgym.in. Website: https://sranfitnessgym.in.

3. Information We Collect

We collect personal information that you choose to give us, and limited technical information that your browser sends when you use the website, such as the page you requested and a standard server log entry.

We do not ask you to create an account to read this website, view our services, or read our legal policies. We do not intentionally collect payment card numbers, UPI PINs or identity documents through the website forms.

4. Personal Information Provided by Visitors

Depending on how you contact us, this may include your name, mobile number, email address, the subject of your message, the content of your message, and any details you choose to share about your fitness enquiry.

Please do not send medical records, government identity numbers or payment credentials through the website form unless we have asked for a specific document for a genuine membership or legal reason and you are comfortable sending it.

5. Contact and Enquiry Form Information

When you submit the contact form, we collect your full name, mobile number, email address, subject and message. We also record whether you agreed to be contacted about that enquiry, and whether you separately opted in to non-essential updates.

The form includes a hidden field and a short timing check to reduce automated spam. That field is not used to identify you. If the spam field is completed, the submission is discarded.

6. Membership Enquiry Information

A membership enquiry may include your name, mobile number, email address, the membership option you are interested in, and your message.

An enquiry is a request for information. It is not a confirmed booking, a membership contract, or a payment.

7. WhatsApp Communication

If you message SRAN FITNESS GYM on WhatsApp, or if you have opted in to WhatsApp updates, we receive your mobile number and the content of that conversation on our business number +91 94167 97222.

WhatsApp also processes those messages under its own terms and privacy policy. Starting a chat from a button on this website opens WhatsApp. It does not send a message until you choose to send one.

8. How We Use Personal Information

We use personal information to reply to questions about the gym, fitness services and membership; to share information you asked for; to provide customer support; to keep a record of enquiries so we can follow up; to reduce spam and misuse of the forms; and to meet legal, tax or accounting duties when they apply.

We do not sell personal information. We do not use enquiry details for unrelated marketing unless you have opted in to updates, and you can withdraw that opt-in at any time.

9. Communication and Customer Support

We may contact you by phone, email or WhatsApp to respond to an enquiry you started. If you tick the optional updates box, or otherwise opt in, we may also send membership or service information you asked to receive.

Support requests sent to support@sranfitnessgym.in and general enquiries sent to info@sranfitnessgym.in are read by the gym so we can reply. Please do not share a password or one-time code with us.

10. WhatsApp Business Platform

SRAN FITNESS GYM may use WhatsApp Business services to communicate with customers and individuals who contact us or have opted in to receive relevant communications.

These communications may include responses to enquiries, membership-related information, service updates, customer support and other relevant business communications.

We respect communication preferences. Individuals can request to stop receiving non-essential messages at any time by replying STOP or contacting us directly.

We do not sell personal information to third parties.

Where WhatsApp Business or the WhatsApp Business Platform is used, Meta Platforms processes message data as a communications provider so messages can be delivered. That processing is governed by WhatsApp’s own terms as well as this policy. This website is not affiliated with, certified by, or approved by Meta, and it does not guarantee the outcome of any Meta review.

Promotional or other non-essential WhatsApp messages are sent only where you have opted in, or where applicable law allows that type of message. Replies to a conversation you started are sent so we can answer you.

11. Information Sharing and Third-Party Services

We do not sell or rent personal information. We share it only in the situations below.

Website hosting, email delivery and messaging providers, including WhatsApp and Meta when WhatsApp is used, process information so those services can function. They act as service providers for that purpose. We do not authorise them to use your enquiry for their own advertising.

If you load the embedded map or open a directions link, Google receives the address query and the usual technical data that its map service collects, under Google’s own privacy policy. You can contact us without using the map.

We may disclose information if Indian law, a court, or a competent authority requires it, or where disclosure is needed to prevent fraud, abuse, or harm to a person.

12. Data Storage and Security

Enquiry records are stored on the server that hosts this website. When email delivery is configured, a copy is also sent to the gym’s business and support mailboxes. Access to the administration area is limited by a password held on the server. Passwords and email credentials are not placed in the public website code.

No method of sending or storing information is completely secure. We limit access to enquiry records and we do not publish them on the public website. Use a private device when you send personal details.

13. Data Retention

We keep enquiry records for as long as we need them to respond, to handle a follow-up, and to meet a legal or legitimate business record-keeping duty.

If you ask us to delete your information, we delete or anonymise it unless a limited record must be kept to comply with the law, resolve a dispute, or complete a membership, tax or accounting obligation.

14. Cookies and Website Analytics

The public pages of this website do not use third-party advertising cookies and do not currently run a third-party analytics tracker.

The administration sign-in uses one necessary cookie so an authorised person can stay signed in. That cookie is not set when you only browse the public pages, and it is not used for advertising.

The embedded Google Map is loaded from Google. Google may set its own cookies when that map frame loads. You can ignore the map and still call, email or WhatsApp the gym.

If analytics are added later, this policy will be updated before they are used for a new purpose.

15. User Rights and Data Correction

You may ask what personal information we hold about you from website enquiries, phone, email or WhatsApp, and you may ask us to correct information that is inaccurate.

Contact support@sranfitnessgym.in. We may need to confirm that the request comes from you before we change or release records.

16. Request for Information Deletion

You can request deletion or correction of your personal information by emailing support@sranfitnessgym.in with the subject line Personal Data Deletion Request.

Include your name, the mobile number or email address you used, and what you want deleted or corrected. Requests will be verified and handled subject to applicable legal and legitimate business record-retention requirements. We will reply within a reasonable time.

You may also make the request by phone or WhatsApp on +91 94167 97222. Email is preferred because it gives both of us a clear record.

17. Children's Privacy

This website is a general business website for a fitness gym. It is not directed at children. We do not knowingly collect personal information from children through the website forms.

If you believe a child has sent us personal information, email support@sranfitnessgym.in and ask us to delete it. We will do so, subject to any legal duty to keep a record. Any gym access for a minor, if the gym agrees to it at all, is handled in person with a parent or guardian and is not sold through this website.

18. Policy Updates

We may update this policy when our practices, services or legal duties change. The new version will be posted on this page with a revised date.

For a material change in how enquiry information is used, we will make the update easy to see on this page. The date at the top of the policy is the date of the current version.

19. Contact Information

Privacy questions, correction requests and deletion requests can be sent to SRAN FITNESS GYM, House No. 291, Arora Colony, Ward No. 13, Near Radha Krishan Ashram, Ratia, Fatehabad, Haryana – 125051, India.

Support email: support@sranfitnessgym.in. Business email: info@sranfitnessgym.in. Primary email: Jagseer.sranboy.singh18@gmail.com. Mobile and WhatsApp: +91 94167 97222. Website: https://sranfitnessgym.in.